Restaurant CRM software that builds itself from your orders
Every order placed with a mobile number adds to your customer list. Your captains see when a regular is back, and you see who your regulars are.
A restaurant CRM is only useful if it's actually filled in — and in a busy restaurant nobody has time for data entry. In KhaanaPina, a customer record is created automatically when an order is placed with a mobile number, so the list grows as you serve.
Each customer then carries their visit count, average bill, maximum order, last visit and the date they started coming, with their full order history underneath. When a captain enters a mobile number that's already on file, the order screen flags a repeat customer and shows how many times they've visited.
Know your regulars without a spreadsheet
No separate data entry
Customer records come from orders you're already taking. Capture the mobile number and the visit history builds itself.
Regulars recognised at the table
When a mobile number matches history, the order screen flags a repeat customer with their visit count, so your captain can greet them like one.
See who keeps coming back
Average bill, maximum order and last visit show who spends the most and who hasn't been in for a while, and the account dashboard shows new versus returning customers.
Restaurant CRM: what's included
Customer records in the Admin Console, recognition at the table in the Orders Portal.
How the customer list builds up
Capture the mobile number
When taking an order, add the guest's name and mobile number, along with party size and email if you have them.
Recognise returning guests
If the number is already on file, the order screen shows a repeat customer and their visit count. Add a service note — a birthday, an anniversary, a VIP — for the floor team.
Review your customers
Open any customer to see visits, average bill, last visit and full order history, and check new versus returning customers on the account dashboard.
Fits the way your restaurant runs
Restaurant CRM: frequently asked questions
Automatically. A customer record is created when an order is placed with a mobile number, so your team doesn't have to add customers separately.
Yes. When a captain enters a mobile number that matches order history, the order screen flags a repeat customer and shows their visit count.
Bills can be sent to guests on WhatsApp as e-bills, but the CRM itself is a record of who your customers are and what they order, not a bulk-offer tool, and there are no loyalty points. Share offers through promo codes and the channels you already use.
Yes, on the order. The Service Note has quick tags such as Birthday celebration, Anniversary and VIP guest. Service notes stay internal to the floor; anything the kitchen needs to know goes in the Kitchen Note on the KOT.
Related features
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